Refund policy

30-Day Money-Back Guarantee

We want you to love your order. If you're not satisfied for any reason, contact us within 30 days of delivery and we'll make it right with a refund.

How to request a refund

Email support@seroma.co with your order number and the reason for your request. Please contact us before sending anything back: items returned without an approved request cannot be accepted.

If we ask you to return the item, we'll send you instructions on how and where to send it.

Damaged, defective or wrong items

Please inspect your order when it arrives. If anything is damaged, defective or not what you ordered, email us with your order number and a photo, and we'll send a replacement or a full refund.

Exceptions

Gift cards are non-refundable. Requests made more than 30 days after delivery are not covered by the guarantee.

EU and UK customers

If your order is delivered to the European Union or the United Kingdom, you also have the right to cancel your order within 14 days of delivery without giving a reason. This right is in addition to our 30-day guarantee.

Refunds

Once your request is approved, we'll refund your original payment method within 10 business days. Your bank or card provider may take a few extra days to post it. If 15 business days have passed since approval and you haven't received your refund, please email support@seroma.co.